FAQs

Every question you have about My Native Tree, answered!

What information do I need to create a family tree?

You can start with what you know. Names, birthdates, relationships, and locations are key. We also suggest photos and documents for a richer experience.

Can I upload photos and documents?

Absolutely! Photos, scans of certificates, and even videos bring your tree to life.

What happens if I forget my password?

Don't worry! On the login page, click "Forgot Password" and enter the email address associated with your account. We will send you a link to reset your password.

Is my information safe on My Native Tree?

Absolutely! We prioritize your privacy and security. To protect your data, we utilize industry-standard security measures, including bank-grade encryption. We never share your information with third parties without your explicit consent.

Who can see my family tree and other information?

You have complete control over who sees your information. You can choose to:

• Make your entire tree private: Only you and invited members with specific permissions can access it.

• Share specific branches: Share individual branches with designated family members or friends.

• Public photos: Choose specific photos to be publicly viewable (without identifying information).

Can I control who can edit or add information to my tree?

Yes! You can set individual permissions for each family member you invite. Choose who can:

• View only: See the tree but do not make changes.

• Contribute: Add information and photos within designated branches.

• Manage: Make edits and changes to the entire tree.

What happens to my data if I cancel my account?

You have the option to download your entire family tree data (including photos and documents) before canceling your account. This ensures you have a personal copy of your information. After cancellation, your data is securely deleted from our servers.

Can I collaborate with family members on building the tree?

Yes! You can Invite them to build the tree together, share stories, and add photos.

Can I add stories and notes to my family tree?

Of course! You can capture family history with personal stories, and memories.

Can I search for specific ancestors or relatives?

Yes! Use our search tool to find specific individuals in your tree.

Is there a free version of My Native Tree?

Yes! Start with a free basic plan to build a small tree and upload limited photos and documents.

How do I upgrade or cancel my subscription?

You can easily upgrade, downgrade, or cancel your plan directly in your account settings.

What devices can I use My Native Tree on?

You can access your tree from any web browser on your computer, tablet, or smartphone.

Do you offer customer support?

Yes! We have a dedicated support team ready to answer your questions.

Can I export my family tree data?

Yes! You can download your family tree data in various formats for safekeeping.